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--- cats:questions:technical:errors [2016/03/18 15:54] – amanda
+++ cats:questions:technical:errors [2017/12/19 03:21] (current) – external edit 127.0.0.1
@@ Line 2: / Line 2: @@
 Here are some suggestions for what to do if CATS reports an error screen to you.
 An error screen in CATS will look like one of the three images below.
-Operating Error:
+**Operating Error**\\
 You may see a message box in the top right of the screen that includes **''1 XXXX''** where XXXX is any number.
 [{{:cats:questions:technical:errors_toprighterror.png|Message Box.}}]
@@ Line 10: / Line 11: @@
 [{{:cats:questions:technical:errors_exampleerror.png|An example error message box.}}]
-Display or Report Error:
+**Display or Report Error**\\
 [{{:cats:questions:technical:errors_evalerror.png|Evaluation error in display or reporting.}}]
@@ Line 22: / Line 23: @@
 ====Step 2: Cancel the Process====
-If the error persists and will not stop, select **Cancel** and stop the procedure.
+If the error persists and will not stop, select **Cancel** from the error box and stop the procedure. You can also hit the **''C''** key on the keyboard to cancel the procedure.
+You can attempt to repeat the process you were doing before you got the error, but you will likely get this error again.
+====Step 3: Report the Error to New Data Systems====
+Call or email our office to report this error as soon as you get it. Give us as much detail as you can about what you were doing in CATS when you got the error, and what steps you took to get there.
+<note>If you are using the automatic issue monitoring feature, we may already have received an automated email with the error, but you should still notify us and give us as much information as possible about the issue. </note>
+{{tag>"errors"}}