This message is displayed on unposted invoices when more than one user is viewing the invoice. CATS tries to prevent conflicts between users by showing this warning. Occasionally, you may see this message when a user was forced to exit CATS or lost connection to the server.

Check with other users of your system to see who else is viewing that invoice. All other users should Save any changes and Exit back to the Main Menu in CATS. This will ensure that your user ID is the only one editing that invoice.

If you believe this message is incorrect, and no other users are editing the invoice, select “HW” from the toolbar menu. This locks the invoice with your user ID.

The menu will change to read “HH”, which means that a hold has been placed on this invoice to prevent it from being posted. Select “HH” now to release the hold status.

The menu will read “HW” again. The invoice will no longer display this message.

CATS has the ability to allow users to place an invoice in a “Hold” state to prohibit other users from editing that invoice.