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cats:questions:technical:errors [2016/03/18 15:39] – created amanda | cats:questions:technical:errors [2017/12/19 03:21] (current) – external edit 127.0.0.1 | ||
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=====What should I do if I get an error in CATS?===== | =====What should I do if I get an error in CATS?===== | ||
Here are some suggestions for what to do if CATS reports an error screen to you. | Here are some suggestions for what to do if CATS reports an error screen to you. | ||
- | An error screen in CATS will look like one of the two images below. | + | An error screen in CATS will look like one of the three images below. |
- | Operating Error: | + | |
- | You may see a message box in the top right of the screen that includes **'' | + | **Operating Error**\\ |
- | [] | + | You may see a message box in the top right of the screen that includes **'' |
+ | [{{: | ||
+ | This may or may not be followed by an error box. | ||
Then an error box will be displayed, where you can choose one of several ways to proceed. | Then an error box will be displayed, where you can choose one of several ways to proceed. | ||
+ | [{{: | ||
- | Display or Report Error: | + | **Display or Report Error**\\ |
- | [] | + | [{{: |
+ | |||
+ | <note tip> | ||
< | < | ||
- | ====Attempt to Ignore the Error and Proceed==== | + | ====Step 1: Attempt to Ignore the Error and Proceed==== |
+ | Click the **Ignore** button or hit the **'' | ||
+ | <note warning> | ||
+ | |||
+ | ====Step 2: Cancel the Process==== | ||
+ | If the error persists and will not stop, select **Cancel** from the error box and stop the procedure. You can also hit the **'' | ||
+ | |||
+ | You can attempt to repeat the process you were doing before you got the error, but you will likely get this error again. | ||
+ | |||
+ | ====Step 3: Report the Error to New Data Systems==== | ||
+ | Call or email our office to report this error as soon as you get it. Give us as much detail as you can about what you were doing in CATS when you got the error, and what steps you took to get there. | ||
+ | |||
+ | < | ||
+ | |||
+ | {{tag>" |